Turn Missed Calls Into Booked Jobs.
Avox installs a done-for-you AI receptionist and lead follow-up system that answers missed and after-hours calls, qualifies leads, books appointments, and keeps every opportunity organized.
- Done-for-you setup
- Customized to your business
- Books into your calendar
- Human transfer when needed
Built for service businesses that depend on inbound calls
- Plumbing
- HVAC
- Electrical
- Contractors
- Automotive
- Cleaning
- Landscaping
- Other Local Services
Good Leads Shouldn't Die in Voicemail.
Missed Calls
You're on a job, driving, or helping another customer. The phone rings and nobody answers.
Slow Follow-Up
A lead fills out a form or asks for a quote, but nobody follows up while the opportunity is still warm.
Disconnected Systems
Calls, texts, appointments, and follow-ups live in different places, making opportunities easy to lose.
Avox connects the pieces so every lead has a clear next step.
Your Front Desk Doesn't Have to Stop Answering.
Avox builds and manages an AI phone receptionist around your actual business—your services, hours, service areas, FAQs, booking rules, escalation rules, and team.
- Answers missed and after-hours calls
- Answers approved business questions
- Collects names, phone numbers, service details, and addresses
- Identifies routine, urgent, and emergency inquiries
- Checks real calendar availability
- Books appointments
- Transfers callers to a human when appropriate
- Stores call information in the CRM
- Provides recordings, transcripts, and call outcomes
- Can notify the business immediately about important calls
Use it for every inbound call, after-hours calls, missed calls, or overflow—the setup is customized around your workflow.
Interface example — not a live call.
See What Happens After the Phone Rings.
NorthPeak Plumbing is a demonstration environment built by Avox to show how the system works. It is not a customer testimonial or a real business.
Customer Calls
“My kitchen sink has been leaking since this morning.”
AI Handles the Conversation
Collects the issue, name, address, and urgency.
Action Happens
Checks availability, books an appointment, transfers the call, or requests follow-up.
Everything Is Recorded
Contact updated. Pipeline updated. Team notified. Appointment visible.
The Systems Behind the Phone Call.
The receptionist works best when the rest of your lead flow is connected. Avox builds each layer around how your business already operates.
Lead Capture System
Capture, respond to, organize, route, book, and track every inbound lead.
- Missed-call text-back
- Instant new-lead SMS and email response
- Quote and contact forms with website lead capture
- CRM setup with a customized lead pipeline
- Lead routing and team assignment where applicable
- Pipeline-stage automation on key actions
- Stale-lead alerts and follow-up tasks
- Instant team notifications
- Online booking and calendar integration
- Lead-source tracking
- Two-way customer messaging inbox
Follow-Up & Reviews
Everything in Lead Capture, plus the follow-up and retention layer that recovers opportunities.
- Everything in Lead Capture
- Multi-step lead follow-up
- Quote and estimate follow-up
- Appointment confirmations and reminders
- No-show, cancellation, and rescheduling recovery
- Post-job follow-up and satisfaction check
- Inactive-lead nurture and database reactivation
- Automated review requests
- Review monitoring and response assistance
- Referral automation
Complete Growth System
Everything in Follow-Up & Reviews, plus the website, tracking, reporting, and ongoing optimization layer.
- Everything in Follow-Up & Reviews
- Conversion-focused website or landing page
- Website forms wired into your CRM
- AI web chat where appropriate
- Conversion and lead-source tracking
- Performance dashboard and monthly summary
- Google Business Profile setup and optimization within agreed scope
- Ongoing funnel optimization and priority support
Choose Your Starting Point.
Transparent starting points. Final scope and pricing are confirmed before any work begins.
AI Phone Receptionist
Answer and convert phone calls.
A virtual front desk that answers missed and after-hours calls, qualifies callers, books appointments, captures lead information, and routes important calls to your team.
- Custom AI receptionist configured around your business
- Missed-call and after-hours call coverage
- Overflow call coverage where appropriate
- Knowledge base built from your services, hours, service areas, policies, and FAQs
- Caller qualification
- Approved business-question handling
- Urgency identification
- Appointment booking using approved calendar rules
- Human transfer and escalation when appropriate
- CRM/contact capture with relevant caller and job details saved
- Call recordings where supported and appropriate
- Call transcripts, summaries, and outcomes
- Business and team notifications
- Ongoing monitoring, tuning, optimization, and support
Standalone flagship service. Usage allowance and any applicable overage rates are clearly outlined before launch based on expected call volume.
Lead Capture System
Capture, respond to, organize, route, book, and track inbound leads.
A complete inbound lead-management system — not just missed-call text-back. Capture → Respond → Organize → Assign → Book → Track.
- Missed-call text-back
- Quote and contact forms with website lead capture
- Instant new-lead SMS and email response
- CRM setup with a customized lead pipeline
- Lead routing and team assignment where applicable
- Pipeline-stage automation on key actions
- Stale-lead alerts and follow-up tasks
- Online booking and calendar integration
- Instant team notifications
- Two-way customer messaging inbox
- Lead-source tracking
- Monthly management: monitoring, troubleshooting, integration maintenance, reasonable workflow updates, and support
Follow-Up & Reviews System
Recover and nurture opportunities, then turn jobs into reviews and referrals.
Everything in Lead Capture, plus the follow-up and retention infrastructure that recovers opportunities, protects booked appointments, and brings old customers back.
- Everything in Lead Capture
- Multi-step lead follow-up
- Quote and estimate follow-up
- Appointment confirmations and reminders
- No-show recovery
- Cancellation and rescheduling recovery
- Post-job follow-up and satisfaction check
- Inactive-lead nurture
- Database reactivation
- Automated review requests
- Review monitoring and response assistance
- Referral automation
- Monthly management: workflow monitoring, troubleshooting, reasonable updates, optimization, and support
Complete Growth System
Add the website, conversion, tracking, and reporting layer around the whole system.
Everything in Follow-Up & Reviews, plus the website, conversion, tracking, reporting, and ongoing optimization layer.
- Everything in Follow-Up & Reviews
- Conversion-focused website or landing page
- Website lead forms integrated directly into your CRM
- AI website chat where appropriate
- Conversion and lead-source tracking
- Performance reporting dashboard
- Monthly performance summary
- Google Business Profile setup, optimization, and management assistance within agreed scope
- Website/landing-page maintenance within agreed scope
- Ongoing funnel and workflow optimization
- Priority support
AI Phone Receptionist can be added or custom-bundled based on your call-handling needs.
What the monthly management includes
Avox is a managed service, not software access. Every system is discovered, mapped, configured, customized, integrated, tested, and launched around how your business actually runs — then looked after.
- Workflow monitoring
- Automation troubleshooting
- Integration maintenance
- Reasonable workflow and business-rule updates
- System health checks
- Ongoing optimization and support
Within agreed scope. Larger new builds or major custom development are scoped separately.
Every build is scoped around your business. Your proposal clearly shows setup costs, monthly support, included usage, overages, and any third-party costs before work begins. Pricing is in CAD for Canadian clients, and final scope and pricing are confirmed before work begins.
The AI Phone Receptionist is a standalone service and is not automatically included in the other packages. It can be added or custom-bundled based on your call-handling needs.
How It Works.
- 01
Discovery
We learn how calls and leads currently move through your business.
- 02
Build
We configure the receptionist, CRM, booking, routing, automations, and follow-up around your workflow.
- 03
Test
We test real customer scenarios before anything goes live.
- 04
Launch & Improve
We launch, monitor performance, fix issues, and refine the system as your business evolves.
Your Team Gets the Information, Not Another Voicemail.
Every call turns into a structured record: who called, what they need, how urgent it is, and what happens next.
- Transcript, recording, and a short call summary
- Instant notification for urgent or emergency calls
- Contact and pipeline stage updated automatically
- Call outcomes visible in one place
Interface examples shown for illustration. They do not represent real customer activity.
- Active basement pipe leak
- 224 Berger Street
- Transfer requested
- Water heater replacement
- Tomorrow · 2:00 PM
Work Directly With the Person Building Your System.
Avox Growth is led by Kam. From the first call through testing and launch, you work directly with the person responsible for understanding your workflow and making the system work.
- Direct communication
- Hands-on setup
- Clear recommendations
- Support through launch
Questions Owners Actually Ask.
Yes. The receptionist can be configured around your workflow, including missed calls, after-hours coverage, overflow, or broader inbound coverage.
In many cases, yes. We review your current scheduling setup and connect or configure the appropriate booking workflow.
The receptionist is configured to rely on approved business information and route or flag questions that require a human rather than inventing an answer.
Yes. Call-transfer and escalation rules can be configured for situations where your team should take over.
No. Avox also builds lead capture, CRM, follow-up, review, and website systems without AI.
Usage allowance and any applicable overage rates are clearly outlined before launch based on expected call volume. Any unusual third-party or international calling costs are disclosed before launch.
Timing depends on the system, integrations, and testing requirements. You receive an estimated launch timeline before work begins.
No. Avox handles the technical implementation and explains what your team actually needs to use.
Find Out What Happens to Your Next Missed Call.
Book a free demo and we'll look at how your business currently handles inbound leads, where opportunities may be slipping through, and whether an Avox system makes sense.
Pick a Time That Works.
A short, no-pressure call. We review how inbound calls and leads are handled today and show what an Avox system would look like for your business.
Preparing available times…
Prefer a new tab? Open Booking Calendar.
Business timezone: America/Toronto. Times are shown in your local timezone where possible.